Refund Policy
The website itself is free, so most of this page is about the few optional extras — and about getting your money back when something has gone wrong.
Last updated: September 2026
1. Overview
Ehopto gives every member a permanent code, a hub and a website at no charge. Nothing about having, editing, publishing or keeping that website is paid for, so nothing about it can be refunded. This policy covers the optional extras Ehopto does charge for: certain premium looks and sections, certain plugins, and the business tools.
2. There is nothing to refund for a website
No setup fee, no monthly fee and no launch fee is charged for a website on Ehopto. If you have been charged anything described as a website setup or website maintenance fee, that charge was made in error and will be refunded in full on request.
Asking Ehopto to dress your website to resemble a design direction you supply is also free. Because no payment is taken for it, there is nothing to refund; if the result is not what you wanted, the website remains yours to change yourself at any time.
3. Optional extras
Where a premium look, section, plugin or business tool has been paid for and has not yet been switched on for your website, it will be refunded in full on request. Once it has been switched on and used, a refund may be considered in proportion to the unused part of any period already paid for.
Declining, cancelling or being refunded for an extra never removes, suspends or limits the free website itself.
4. Recurring extras
Where an extra is billed monthly, it can be cancelled at any time by giving written notice before the next billing date. Amounts already processed for the current period are generally not refunded, but the extra stays available for the rest of that paid period.
5. Duplicate or accidental payments
Duplicate or accidental payments will be reviewed and refunded after verification.
6. Service issues
If a service issue is caused by Ehopto, we will make reasonable efforts to resolve it. A refund may be considered only after we have had a fair opportunity to investigate and correct the issue.
7. Contact
Refund requests can be sent to Ehopto Digital using the contact details on the website. Please include your name, business name, payment reference, and a short explanation of the request.
This policy is intended to be fair and practical, while respecting applicable South African consumer protection laws.